Return Policy 

We offer a 14-day return window for eligible merchandise (from the delivered date) (non-eligible items are listed below). Refunds are provided in the form of store credit or credited to original payment method, which excludes the original shipping cost. Customers will be charged an $8 restocking fee.

Returns that are damaged, worn, or without the original packaging and hangtags will not be accepted. In the event that an item is returned to us in an unsuitable condition, your return may be refused.

Refunds will be processed within approximately 7 to 10 business days after we receive your returned items.

You can only use the return label for the items requested when the return was processed by our customer service team. You cannot combine returns from different orders or combine two open returns for the same order if you decide to include additional items. Our returns department will not be able to process your return properly and you may experience heavy delays with your refund or not receive proper compensation. Please note that MereCatch is not responsible for lost products due to a return sent back using the wrong order number or return label.

Non-Refundable/Final Sale:

Items marked as ‘Final Sale’ on product pages are non-refundable. This includes:

1. Made to order
2. All sale products

Domestic U.S. and International Returns: 

Please start by sending an email to orders@merecatch.com. 

When sending an email to our team, please include order ID and product being returned.

The customer will be granted store credit or credited to original payment method, equal to the amount paid for the item(s) returned, minus an $8 restocking fee. The original shipping cost will not be reimbursed.

MereCatch does not process exchanges. 

Please note all return to sender orders will be processed as a normal return and will follow our standard return policy.