FAQ

For Domestic U.S and International shipments, we charge a variable rate based on shipping time and locations.
Please note shipping costs may vary depending on products or international shipments, the cost will vary based on shipping destination.

Domestic U.S. orders ship within 3-5 business days and international orders ship in 5-7 business days. Visit the account login page on merecatch.com and sign in – there, you may review your order status. If you checked out as a guest, you may contact us at orders@mercatch.com to receive your current order status.

Please allow up to 5 business days for order status and tracking information to appear.

Your shipping status may take 1-2 business days before any location updates appear. If your tracking does not update after 2 business days, please email our Resolution Team at orders@merecatch.com and we will investigate the issue.

Based on your location and pre-set preferences with the delivery courier, your order may be delivered to your building doorman, concierge, mailroom, or even at times, a neighbor of whom may accept the package in your absence. Please be sure to check with these individuals first. If you still do not have your package 24 hours after the delivery has occurred, please contact our Support Team at orders@merecatch.com and we will investigate the issue further.

Merecatch is not responsible for any lost or stolen packages, if the address provided at checkout matches the address where the order was shipped and delivered to, we are not liable for the package after successful delivery. Misplaced packages are non-refundable. If you have further questions or an issue pertaining to a stolen delivery that we can assist with, please email orders@merecatch.com and we will try and assist you. 

Unfortunately, we do not offer same day delivery.

Unfortunately, we are unable to expedite any orders under any circumstances.

For all domestic orders we have a processing time of 1-5 business days to get your order ready for shipment.

International orders may take 5-7 business days for processing and additional verification and documentation. 

Once an order is placed it cannot be cancelled.

Once an order is placed, it cannot be modified/edited in any form.

Depending on location of availability, your item(s) may ship from either one of our private warehouse facilities or from one of our boutique partner stores.

Based on item availability, we set restrictions to prevent customers from purchasing multiples of an item to ensure other interested customers have an opportunity to purchase.

For Domestic U.S. shipments, we ship via UPS Ground (delivery in 3-5 business days). For International shipments, we ship via DHL Express (delivery in 5-7 business days)

Based on location of availability, your items may ship separately and from various locations, such as our private warehouse or one of our many boutique partner stores. The remaining portion of your order will be fulfilled in the estimated time-frame specific to your orders country destination.

If any products are missing from your order or you received a product that is damaged, please reach out to support at orders@merecatch.com and retain all the original packaging. We request that you take photos/video of the interior and exterior of parcel for further investigation on our end. In some cases a claim with the carrier may be filed if packages were tampered with. 

We are unable to combine shipping on multiple orders.

To protect our customers, Merecatch is unable to change/intercept the shipping address of a package to alter its delivery, and Merecatch will only ship to the address provided at checkout, which must match the billing address.

We do not accept phone orders.

Please email our team at orders@merecatch.com for immediate assistance with re-shipping your order. 

The item may have sold out during your cart session. You can confirm this by refreshing the product page and identifying the sizes available.

Our products are offered on a first come, first serve basis. If the item appears as “Sold Out”, then we have no additional stock of the product.

There are a variety of reasons why your order may have been cancelled by our Order Review Analysts, such as billing/shipping addresses not matching, a partial match on the credit card information provided at checkout, an international debit/credit card used as payment, are just a few of the common reasons.
To learn more, please contact our Support Team at: orders@merecatch.com

Please email us immediately at customerservice@merecatch.com

All our products are listed in US sizing, unless otherwise indicated specifically on the product page.

Please reference the "Size Info" section on the product page to find your size. This size chart provides the garment's measurements in inches. Products are measured on a flat surface.  Please refer to the size chart as listed on the brand's website.

There is generally a 1.5 size difference between Men’s and Women’s. (i.e. if you are a men’s size 8.5 and want a women’s product, select WMNS size 10 for the equivalent.) (i.e. if you are a WMNS size 9.5 and want a men’s product, select men’s size 8 for the equivalent)

Our products are offered on a first come, first serve basis, and most of our product offerings will not be restocked.

For U.S. orders, we accept U.S. issued VISA, Mastercard, AMEX, Discover, Apple Pay, Shopify Pay, and PayPal.

For International orders, we only accept PayPal at this time.

For security reasons, we are unable to accept International debit or credit cards.

If you attempt to submit an order with varying billing and shipping addresses, our systems will revert you back to the checkout screen. At this time, you may receive a “pre-authorization” charge by your financial institution, which will appear as a temporary “charge”, however, unless you receive an Order Confirmed prompt and email, your order was not accepted. The funds that are “charged” may take 1-5 business days to automatically refund back to your account. You can contact your financial institution to learn more.

This typically occurs when users attempt to refresh the checkout page as it is processing. Please contact us at orders@merecatch.com if you do not see these duplicate charges removed from your account after 5 business days.

Due to business requirements, please note, not all orders will be subject to sales tax and will only be applicable when required.

Return Policy:

 

Footwear

We offer a 14-day return window for eligible merchandise (from the delivered date) (non-eligible items are listed below). Refunds are provided in the form of store credit or credited to original payment method, which excludes the original shipping cost. Customers will be charged an $8 restocking fee.

 Returns that are damaged, worn, or without the original packaging and hangtags will not be accepted. In the event that an item is returned to us in an unsuitable condition, your return may be refused.

 Refunds will be processed within approximately 7 to 10 business days after we receive your returned items.

You can only use the return label for the items requested when the return was processed by our customer service team. You cannot combine returns from different orders or combine two open returns for the same order if
you decide to include additional items. Our returns department will not be able to process your return properly and you may experience heavy delays with your refund or not receive proper compensation. Please note that MereCatch is not
responsible for lost products due to a return sent back using the wrong order number or return label.

Non-Refundable/Final Sale:

Items marked as ‘Final Sale’ on product pages are non-refundable.

This includes:

1. Made to order

2. All sale products

Domestic U.S. and International Returns: 

Please start by visiting the sending an email to orders@merecatch.com. 

When sending an email to our team, please include order ID and product being returned.

The customer will be granted store
credit or credited to original payment method, equal to the amount paid for the item(s) returned, minus an $8 restocking fee. The original shipping cost will not be reimbursed.

MereCatch does not process exchanges. 

Please note all return to sender
orders will be processed as a normal return and will follow our standard return policy.