Privacy Policy

                                                              PRIVACY POLICY

Welcome to MereCatch LLC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our fashion e-commerce platform and services. 

  • What Information We Collect: We gather information such as your name, contact details, transaction data, and how you use our website.
  • How We Use Your Information: Your data helps us manage your account, process orders, enhance your user experience, and provide targeted marketing.
  • Your Rights: You have rights to access, correct, delete, or object to our use of your information.
  • Data Sharing: We only share information with trusted third parties who assist us in operating our platform and conducting our business.

By accessing or using our website, mobile application, or any other services provided by MereCatch LLC, you agree to the terms and practices described in this Privacy Policy. Please  

Definitions
  • Personal Identifiable Information (PII): Any information that can be used on its own or with other information to identify, contact, or locate a single person.
  • Data Subject Access Request (DSAR): A request from a user to access their personal information collected by a company.
  • Standard Contractual Clauses (SCCs): Legally binding agreements used to ensure adequate data protection for international transfers.
    • Information We Collect
    Personal Identifiable Information (PII)
  • This category includes any information that can be used on its own or with other information to identify, contact, or locate a single person. We collect the following personal details:
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  • Name: Full legal name to personalize your experience and for identification.
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  • Email Address: Used for communication, account verification, and promotional marketing, if opted-in.
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  • Phone Number: Necessary for order verification, customer support, and urgent communications.
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  • Shipping Address: Required to accurately deliver purchased goods.
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  • Billing Address: Used to verify payment methods and manage transactions.
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  • Payment Information: Includes credit/debit card numbers, security codes, and expiration dates, handled in compliance with financial security standards.

    • Account Information
  • This involves information needed to create and maintain your account on our platform, enhancing your ability to manage services:
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  • Username: Your chosen identifier for logging in.
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  • Password: Encrypted credentials for securing your account.
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  • Account Preferences and Settings: Includes custom settings and preferences for how you use our platform.

    • Transaction Data
  • To provide a seamless shopping experience, we track and analyze your purchasing activities:
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  • Order History: Records of past purchases to facilitate reordering and customer service inquiries.
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  • Product Preferences: Insights into your preferences and interests based on browsing and purchase history.
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  • Payment Details: Transaction amounts, timestamps, and payment methods for accounting and regulatory purposes.

    • Communication Data

  • Information you provide during interactions with our customer service or through other communication channels:
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  • Customer Support Inquiries: Detailed records of interactions to improve service quality and training.
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  • Feedback and Reviews: Customer opinions and reviews that help us improve product offerings and service.
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  • Email Correspondence: Archived communications that assist in resolving any follow-up issues or queries.

    • Website Usage Data
  • Data collected to optimize website performance and enhance user experience, including:
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  • IP Address: Used to localize content and understand geographic distribution of our users.
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  • Browser Type and Device Information: To ensure our website is optimized for the devices and browsers most frequently used by our visitors.
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  • Usage Patterns: Analysis of navigation and interaction with our site to improve interface and resource allocation.

    • Cookies and Tracking Technologies
  • Detailed information on how we use technological means to track interactions with our website:
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  • Types of Cookies Used: Session cookies, persistent cookies, third-party cookies.
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  • Purpose of Cookies: Enhance site navigation, personalize user experience, and gather analytics data.
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  • Privacy Implications: Information on how cookies impact your privacy and how you can control their use through our Cookie Policy.
    • How We Use Your Information
  • We utilize your personal information for a variety of purposes to enhance our service delivery and ensure smooth operation of our platform. These purposes include:
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  • Order Processing:
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  • To facilitate the processing of payments and manage the logistics of shipping for your purchases.
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  • To provide assistance and resolve any issues you may encounter with your orders.
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  • Account Management:
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  • To manage your account effectively and deliver personalized services tailored to your preferences.
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  • To keep you informed about the status of your account and any updates or changes to your orders.
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  • Marketing and Promotions:
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  • To send you promotional materials, newsletters, and other communications regarding products or services we believe may interest you.
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  • You have the freedom to opt out of receiving marketing materials at any time, using the unsubscribe link provided in our emails.
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  • Analytics and Service Improvement:
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  • To analyze how our services are used, which aids in identifying user preferences and patterns.
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  • To use insights gained from analytics to improve service quality and enhance the overall user experience on our platform.

    • Legal Bases for Processing Personal Data
  • We process your personal data on various legal bases, including:
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  • We may process your data when you have given us explicit consent to do so for a specific purpose.
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  • We process personal data as necessary to fulfill our contractual obligations to you, such as when we need to process your order.
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  • We process personal data as necessary to comply with our legal obligations.
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  • We process personal data based on legitimate interests, such as in improving our services, preventing fraud, and securing our platform, provided such processing does not outweigh your rights and freedoms.

    • How We Share Your Information

  • To ensure the effective delivery of our services and compliance with legal requirements, we may share your personal information under certain circumstances. We are committed to maintaining the confidentiality and security of your information when working with third parties. Below are the specific conditions under which your information may be shared:
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  • Service Providers
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  • We engage with third-party service providers who perform functions on our behalf such as payment processing, order fulfillment, and marketing campaigns.
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  • These providers are carefully selected and obligated to use your information only to carry out the services they are providing for us, under strict confidentiality and security measures.
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  • Legal Obligations
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  • We may disclose your information when required by law, for example in response to a court order or a subpoena.
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  • We may also share information in response to a request from government authorities if deemed necessary for legal processes.
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  • Business Transfers
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  • In the event of a merger, acquisition, reorganization, or sale of assets, your information may be sold or transferred as part of that transaction.
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  • This ensures the continuity of services to you and the preservation of your personal information under the same terms as described in this policy.

    • Your Rights and Choices
  • Access: You have the right to request a copy of the personal information we hold about you by contacting us at info@merecatch.com. We will provide you with this information within a reasonable timeframe.
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  • Correction: If your information changes or you believe that any information we hold about you is incorrect, you can request us to update or correct it.
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  • Deletion: You can ask us to delete or remove your personal information where there is no compelling reason for its continued processing. This right is subject to legal and regulatory considerations that might necessitate retaining your information.
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  • Opt-Out: You can opt out of receiving marketing communications from us at any time. Each marketing email we send contains an unsubscribe link at the bottom of the message, enabling you to cease receiving future marketing emails.
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  • Object: You have the right to object to data processing based on legitimate interests.
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  • Withdraw Consent: You can withdraw consent at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.
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  • Right to Data Portability: You have the right to receive your data in a structured, commonly used format and have the right to transmit that data to another controller.

    • Cross-Border Data Transfers

  • When we transfer your personal information across national borders, we do so in compliance with legal requirements to ensure your data remains protected. This includes implementing robust safeguards like:
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  • Standard Contractual Clauses (SCCs): These are commitments between companies transferring personal data, ensuring high levels of data protection travel with your data.
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  • Assessing the Adequacy of Data Protection: We transfer personal data only to countries that the European Commission has determined provide an adequate level of protection for personal data.
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  • Additional Measures: We also employ supplementary measures such as encryption and pseudonymization to enhance data protection during cross-border data transfers.

    • Third-Party Data Sharing
  • Our sharing of your personal data with third parties is carefully managed and strictly controlled:
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  • We only share data with service providers who have robust privacy and security standards in place.
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  • Sharing is limited to the information necessary to perform the service they are contracted for, such as processing payments or fulfilling orders.
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  • We may also share information to comply with legal obligations, or to protect the rights, property, or safety of our business, our customers, or the public.
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  • Our website integrates third-party services that may collect information about your usage and interaction:
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  • These services help us analyze how our site is used and provide features like social media sharing, which enhances your user experience.
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  • You can manage your settings to control data shared with these services. For specific privacy information and to adjust your preferences, refer to our Cookie Policy and the privacy settings on our site.
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  • We encourage you to review the privacy policies of these third parties to understand how they process your information.

    • Security Measures
  • To ensure the protection and confidentiality of your personal information, we implement a comprehensive suite of security measures. These measures are designed to safeguard your data against unauthorized access, disclosure, alteration, and destruction. 
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  • Our security protocols include:
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  • We use strong encryption technologies to protect data during transmission and while it is stored on our servers, ensuring that your information is secure from interception and access by unauthorized parties.
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  • Access to your personal information is limited to authorized personnel only, who are required to handle the information strictly in line with our privacy policy.
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  • We employ robust authentication mechanisms to ensure that only authorized individuals can access sensitive data.
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  • We conduct regular security audits to assess and improve our security frameworks and practices.
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  • Our systems are monitored continuously to detect and respond to security incidents and vulnerabilities promptly.

    • Children’s Privacy
  • We are committed to protecting the privacy of young children and recognize the importance of providing added protection for their personal information. Our services are specifically designed for a general audience and are not directed towards children under the age of 13. Consistent with this commitment:
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  • We do not knowingly collect, use, or disclose personal information from children under 13 years of age.
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  • If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers promptly.
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  • We encourage parents and guardians to monitor their children's internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal information without their permission.

    • Data Retention Policy
  • We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in our policy, or as required by law. Specific retention periods for different types of data are as follows:
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  • Retained as long as the user's account is active and for a period of 7 years thereafter for tax and audit purposes.
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  • Retained for 7 years in compliance with tax and accounting requirements.
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  • Retained for 5 years to manage follow-up queries and legal claims.

    • Data Protection Officer
  • If you have any concerns or inquiries about how we handle your personal data, our Data Protection Officer (DPO) is available to assist you. You can contact the DPO for issues such as:
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  • Understanding how we collect and use your personal information
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  • Making requests to access, correct, or delete personal data
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  • Addressing concerns about our data handling practices;
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    Email: [DPO Email Address]

    Phone: [DPO Phone Number]

    Address: [Physical Address]

    Incident Response and Notification
  • In the event of a data breach, we are committed to minimizing harm and informing all relevant parties as quickly as possible:
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  • Our incident response team will assess and mitigate any potential impacts of the breach.
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  • Affected individuals will be informed of the nature of the breach, the data involved, the potential impact, and our response strategy without undue delay.
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  • We will also notify data protection authorities as required by law, within 72 hours of becoming aware of the breach, detailing the breach and our response actions.
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    We use your personal information to enhance our services as described here and under our Terms and Conditions. This includes improving user interfaces and offering personalized features.read this document carefully to understand how we handle your personal information. We may update this Privacy Policy to reflect changes in our practices. Any changes will be posted on this page with a revised "Last Updated" date.

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@merecatch.com .By using our services, you consent to the practices described in this Privacy Policy.